Frequently Asked Questions

Why do I need to use Stone Care products?

Your natural stone surface is millions of years old and it can be damaged by using an improper cleaning product that is not suitable for use on stone surfaces. Natural stone is formed of delicate minerals that can react to improper cleaning products such as: vinegar, many over-the-counter cleaning products, window cleaners, dishwashing detergents, generic neutral cleaners, degreasers, acidic-based cleaners and much more; therefore, your stone surface must be cleaned and maintained with products only manufactured for stone surfaces such as our Granite & Stone Daily Cleaner or Daily Wipes.

It is important to understand that generic neutral cleaners are different than neutral stone cleaners. Generic neutral cleaners are predominantly found in the janitorial industry and they are designed to mainly clean soft, nonporous surfaces such as floor waxes and coatings. They just clean the surface.

Stone cleaners, which are also neutral, are designed to clean hard porous surface by penetrating deep into the pores of the stone and lift out dirt and soils. Stone cleaners clean the surface, pores and small fissures, thus providing a safe and beautiful stone surface.

What is natural stone?

Natural stones are classified as igneous, metamorphic and sedimentary based on their geological formation. There are many different types of natural stones including granite, marble, limestone, sandstone, soapstone and schists. Granite is the most common and suitable natural stone for countertops.

Is it easy to maintain a granite countertop?

Yes, normal use and regular cleaning with granite specific products will ensure that your countertop maintains its natural beauty for years to come. Avoid abrasive or acidic household cleaners. Wipe up spills immediately.

Will granite maintain it’s polished gloss?

Granite will always have some gloss to it, but for a heightened level of gloss use Stone Care International Stone Polish.

Why do I have to seal my stone surface and grout?

Using Stone Care International Granite & Stone Sealer will prevent dirty mop solution from penetrating into the stone and grout surface. It is also perfect for sealing stone countertops and exterior stone surfaces. It prevents dirt, soils, dark liquid, and oil stains from penetrating into the surface. It will also prevents mildew growth from growing on grout.

How do I prevent shower wall streaks and calcium build-up on stone surfaces?

A few applications per month of Granite & Stone Polish will help prevent this from occurring. Clean daily with our stone cleaner spray.

How do I care for my granite and marble countertops?

Please view our Caring for Stone section for a detailed breakdown of stone care.

Are the Stone Care International products safe for food-handling surfaces?

Our sealers are safe for food-handling or food-prep surfaces.

After I used your sealer, it left a cloudy haze on the surface, how do I remove it?

The haze that you see is from excess sealer that dried on the surface. This is normal for less-porous stones. The haze can easily be removed by reapplying the sealer to the surface, let it stay wet for one minute, and then buff off the excess with a clean, dry microfiber cloth.

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